Assistive devices
We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Persons with personal assistive devices are permitted to bring their devices into our business.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the Sales, Service or Parts department will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
Training
Kawartha Lakes Honda will provide accessible customer service training to all of our employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
Staff will be trained on Accessible Customer Service within one month after being hired.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- Kawartha Lakes Honda’s plan related to the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Kawartha Lakes Honda’s goods and services
- By email or in writing to Human Resources
- Discussed with management for a resolution. Customers can expect to hear back within 5 days.
- Website and Facebook
Feedback process
Customers who wish to provide feedback on the way Kawartha Lakes Honda provides goods and services to people with disabilities can provide feedback in the following ways:
Notice of availability
Kawartha Lakes Honda will notify the public that our documents related to accessible customer service, are available upon request by posting a notice in the following locations:
Modifications to this or other policies
Any policy, practice or procedure of Kawartha Lakes Honda that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.